Q: 取消預約可否退款？

所有練琴易服務不設退款。

Question 1

可以預約時段嗎？如何預約？

Accepted Answer

可以，所有預約須透過練琴易App進行，不設WhatsApp或電話預約。

大部分琴室基本上24小時開放，每時段30分鐘為1節。部分琴室設有特定開放時間，請參閱各琴室資訊頁面。

連續揀選時段即可預約多個時段，不同琴室、不同日期均可一次過預約。（例：揀選12:00即代表12:00-12:30，如想預約1.5小時則需要揀選12:00、12:30及13:00，代表12:00-13:30。）

Question 2

Can I book a time slot? How do I book?

Accepted Answer

Yes. All bookings must be made through the Piano Easy App — WhatsApp and phone bookings are not available.

Most rooms are open 24 hours with 30-minute slots. Some rooms have specific opening hours — please refer to each room's info page.

Select consecutive slots to book multiple sessions, including different rooms and dates in one go. (e.g., Selecting 12:00 means 12:00–12:30. For 1.5 hours, select 12:00, 12:30, and 13:00, meaning 12:00–13:30.)

Question 3

有何付款方式？

Accepted Answer

可以信用卡、Apple Pay、Google Pay、PayMe、支付寶Alipay付款，即時確認預約，無須等候批核。

Question 4

What payment methods are accepted?

Accepted Answer

Credit card, Apple Pay, Google Pay, PayMe, and Alipay are accepted for instant booking confirmation.

Question 5

預約後如未有及時付款會怎樣？

Accepted Answer

所有預約如未有及時付款，預約系統不會為未付款之預約預留時段，揀選之時段有機會已被其他使用者預約。可於練琴易App內查看預約狀態，如顯示預約失敗請重新預約，揀選其他日期、時段或琴室。

Question 6

What happens if I don't pay promptly after booking?

Accepted Answer

Unpaid bookings will not be reserved. The selected time slot may be taken by other users. You can check the booking status in the Piano Easy App. If it shows booking failed, please rebook with different dates, times, or rooms.

Question 7

可否即時預約？（例：預約1小時後之時段）

Accepted Answer

於練琴易App內成功揀選時段並以信用卡、Google Pay、Apple Pay、PayMe或支付寶Alipay付款，即可即時確認預約。如預約即日深夜及早晨時段（例：22:00-10:00），請使用上述即時確認付款方式，或提早預約。

Question 8

Can I make an instant booking? (e.g., booking a slot 1 hour later)

Accepted Answer

Yes. Select a slot in the Piano Easy App and pay by credit card, Google Pay, Apple Pay, PayMe or Alipay for instant confirmation. For late night or early morning slots (e.g., 22:00–10:00), please use an instant payment method or book in advance.

Question 9

取消預約可否退款？

Accepted Answer

所有練琴易服務不設退款。

Question 10

Can I get a refund for cancelled bookings?

Accepted Answer

All Piano Easy services are non-refundable.

Question 11

可否更改預約？

Accepted Answer

所有預約可於預約時段2小時前自行經練琴易App免費更改1次，再次更改預約或即日2小時內更改預約，系統將收取手續費。（例：已預約5月6日長沙灣琴室12:00-13:00，可於5月6日10:00前免費更改1次；如更改第2次或於10:00後更改則須付手續費。）

Question 12

Can I modify my booking?

Accepted Answer

All bookings can be modified once for free via the Piano Easy App at least 2 hours before the booked slot. A handling fee applies for subsequent modifications or changes made within 2 hours. (e.g., If booked for May 6 Cheung Sha Wan room 12:00–13:00, you can modify once for free before May 6 10:00.)

Question 13

琴室位置在哪裏？

Accepted Answer

目前全港多個地區均設有琴室，請前往「琴室資訊」頁面查看各琴室詳情及位置。

Question 14

Where are the rooms located?

Accepted Answer

Rooms are available across Hong Kong. Please visit the "Room Info" page for locations and details.

Question 15

為何網頁上琴室地址只有大廈名稱，沒有詳細地址？

Accepted Answer

成功預約及付款後將可於練琴易App內查看琴室詳細地址及門鎖密碼。

Question 16

Why does the website only show building names without detailed addresses?

Accepted Answer

Detailed addresses and door lock passwords will be available in the Piano Easy App after successful booking and payment.

Question 17

可否參觀琴室？

Accepted Answer

不設參觀，建議先查看琴室相片或預約1節作體驗。

Question 18

Can I visit the room before booking?

Accepted Answer

Room visits are not available. We recommend checking room photos or booking 1 session to try it out.

Question 19

如何使用優惠碼？

Accepted Answer

於練琴易App預約付款前，在優惠碼欄位輸入優惠碼，然後按「✓」確認即可享用優惠。

Question 20

How do I use a promo code?

Accepted Answer

Before completing payment in the Piano Easy App, enter your promo code in the promo code field and tap "✓" to apply the discount.

Question 21

琴室提供甚麼品牌的鋼琴？

Accepted Answer

練琴易提供Kawai及Yamaha品牌之三角琴及直身琴，品質保證。不同琴室所配置之鋼琴型號不同，詳情請參閱琴室資訊。

Question 22

What piano brands are available?

Accepted Answer

Piano Easy provides Kawai and Yamaha grand and upright pianos, quality guaranteed. Piano models vary by room — please refer to the Room Info page for details.

Question 23

琴室是否24小時開放？

Accepted Answer

大部分練琴易琴室24小時開放，全年無休，隨時可預約及使用。部分琴室設有特定開放時間，請參閱各琴室資訊頁面。

Question 24

Are the rooms open 24 hours?

Accepted Answer

Most Piano Easy rooms are open 24 hours a day, 365 days a year. Some rooms have specific opening hours — please refer to each room's info page for details.

Question 25

可否於練琴易琴室備戰比賽或音樂考試？

Accepted Answer

當然可以！練琴易提供優質Kawai及Yamaha三角琴及直身琴，環境舒適，非常適合備戰音樂比賽（如鋼琴節、校際音樂節）或ABRSM等音樂考試。亦歡迎海外音樂家來港期間使用琴室練習。

Question 26

Can I use the rooms to prepare for competitions or music exams?

Accepted Answer

Absolutely! Piano Easy offers quality Kawai and Yamaha grand and upright pianos in a comfortable environment — ideal for preparing for music competitions (e.g., piano festivals, inter-school competitions) or ABRSM exams. Overseas musicians visiting Hong Kong are also welcome.

Question 27

可否教學？

Accepted Answer

可以作練習、教學及工作用途。

Question 28

Can I use the room for teaching?

Accepted Answer

Yes, the rooms can be used for practice, teaching, and work purposes.

Question 29

可否有他人陪同？

Accepted Answer

可以，琴室使用人數不設上限，請參閱琴室之可容納人數。唯預約者本人必須為琴室之使用者之一，並須於所預約之時段在場。

Question 30

Can others accompany me?

Accepted Answer

Yes, there is no limit on the number of users. Please refer to each room's capacity. The person who made the booking must be one of the users and must be present during the booked slot.

Question 31

如已預約琴室，但到達後發現琴室正有人使用，應該怎樣做？

Accepted Answer

請禮貌地敲門告知對方你已預約琴室並請對方離開。不建議只在門外等待對方離開，如對方遲於你之預約時段離開亦將不作補時。

Question 32

What should I do if someone is using the room when I arrive for my booking?

Accepted Answer

Please politely knock and inform them that you have a booking and ask them to leave. Do not just wait outside. No time extension will be given if they leave late.

Question 33

如對方表示自己亦已預約琴室，應該怎樣做？

Accepted Answer

可請對方出示練琴易App內之預約詳情互相核對琴室地點、日期及時段。如發現預約詳情完全相同，請電郵 info@pianoeasyhk.com 聯絡客服。

Question 34

What if the other person also claims to have a booking?

Accepted Answer

Ask them to show their booking details in the Piano Easy App to cross-check the room, date, and time. If booking details are identical, please email info@pianoeasyhk.com to contact customer service.

Question 35

預約時段結束後，往後時段並無其他使用者預約，可否繼續使用？

Accepted Answer

預約時段結束後，使用者必須離開琴室。如想繼續使用琴室，請再次預約。如非月費使用者，超時使用必須補回款項，本琴室有權根據超時使用之時間收費、扣除時數或暫停帳戶而不作通知。

Question 36

Can I continue using the room after my booking if no one has booked the next slot?

Accepted Answer

Users must leave the room after the booked slot ends. If you wish to continue, please make another booking. Non-monthly plan users who overstay must pay for the extra time. We reserve the right to charge, deduct hours, or suspend accounts without notice.

Question 37

遲到可否補時？

Accepted Answer

使用琴室時間由預約時段開始計算，使用者遲到將不作補時。預約時段結束後，使用者必須離開琴室。

Question 38

Can I get extra time if I arrive late?

Accepted Answer

Room usage time starts from the booked slot. No time extension is given for late arrivals. Users must leave after the booked slot ends.

Question 39

琴室內有否閉路電視監控？

Accepted Answer

琴室設24小時閉路電視監控，如未成功付款而擅自使用琴室，一經發現，送官究治。

Question 40

Are there CCTV cameras in the rooms?

Accepted Answer

Rooms are monitored by 24-hour CCTV. Unauthorized use without payment will be reported to the authorities.

Question 41

有否職員在場？

Accepted Answer

琴室為自助形式，不設職員，唯琴室設24小時閉路電視監控。

Question 42

Are there staff on site?

Accepted Answer

Rooms are self-service with no staff on site, but 24-hour CCTV monitoring is in place.

Question 43

可否錄音錄影？

Accepted Answer

琴室並非為專業錄音錄影而設，我們並無提供專業收音器材。建議先預約1節作體驗及評估效果，確認合適後再作安排。如為商業用途錄製，請電郵 info@pianoeasyhk.com 查詢。

Question 44

Can I record audio or video?

Accepted Answer

The rooms are not specifically designed for professional recording, and we do not provide professional recording equipment. We recommend booking 1 session first to assess the acoustics. For commercial recording purposes, please email info@pianoeasyhk.com.

Question 45

琴室內有否提供譜架？

Accepted Answer

有，琴室內提供譜架供使用者使用。

Question 46

Are music stands provided in the rooms?

Accepted Answer

Yes, music stands are provided in the rooms.

Question 47

可否打開琴蓋或移動鋼琴？

Accepted Answer

琴室設24小時閉路電視監控，請勿擅自打開琴蓋或移動鋼琴。如有任何損壞，須賠償十萬元正，本琴室保留追究權利。

Question 48

Can I open the piano lid or move the piano?

Accepted Answer

Rooms are monitored by 24-hour CCTV. Do not open the piano lid or move the piano without permission. Any damage will incur a compensation of HK$100,000. We reserve the right to pursue further action.

Question 49

是否需要脫鞋？

Accepted Answer

使用琴室必須脫鞋，琴室內已鋪設地氈及提供鞋架。

Question 50

Do I need to take off my shoes?

Accepted Answer

Yes, shoes must be removed. Carpeting and shoe racks are provided inside the room.

Question 51

可否於琴室內飲食？

Accepted Answer

琴室內嚴禁飲食，一經發現將收取清潔費$500，本公司保留追究權利。

Question 52

Can I eat or drink in the room?

Accepted Answer

Eating and drinking are strictly prohibited in the rooms. A cleaning fee of HK$500 will be charged if violated. We reserve the right to pursue further action.

Question 53

是否需要自行清理所有垃圾？

Accepted Answer

必須自行清理所有垃圾，嚴禁亂拋垃圾，一經發現將收取清潔費$500，本公司保留追究權利。

Question 54

Do I need to clean up all my rubbish?

Accepted Answer

You must clean up all rubbish. Littering is strictly prohibited. A cleaning fee of HK$500 will be charged if violated. We reserve the right to pursue further action.

Question 55

可否自行清潔鋼琴？

Accepted Answer

建議使用琴室前後清潔雙手。琴室已安排定期清潔，請勿使用酒精或消毒液擦拭鋼琴，以免對鋼琴表面造成損害。如有任何損壞，須賠償十萬元正，本琴室保留追究權利。

Question 56

Can I clean the piano myself?

Accepted Answer

We recommend washing your hands before and after use. Regular cleaning is arranged. Do not use alcohol or disinfectant on the piano to avoid surface damage. Any damage will incur a compensation of HK$100,000.

Question 57

是否需要關燈及冷氣？

Accepted Answer

離開琴室前務必關燈及冷氣，並確保已完全關上琴室房門。

Question 58

Do I need to turn off lights and air conditioning?

Accepted Answer

Please turn off lights and air conditioning before leaving, and make sure the room door is fully closed.

Question 59

如發現可能遺漏物品在琴室應該怎麼做？

Accepted Answer

離開琴室前，請確保帶走所有私人物品。因個人疏忽而引致財物損失，本琴室恕不負責。

Question 60

What should I do if I left something in the room?

Accepted Answer

Please make sure to take all personal belongings before leaving. We are not responsible for any loss due to personal negligence.

Question 61

如天文台發出天氣警告及信號？

Accepted Answer

颱風或惡劣天氣下，本琴室照常開放。如因天氣影響而需要更改預約，請提早於App內自行更改。

Question 62

What happens during weather warnings?

Accepted Answer

Rooms remain open during typhoons and adverse weather. If you need to modify your booking due to weather, please change it in advance via the App.

Question 63

甚麼是套票？

Accepted Answer

套票可以更優惠之價錢預約琴室，以時數計算，每時段30分鐘為1節，即最多可分開20次預約，不包括walk-in（指明琴室除外）。使用時數預約時段可即時確認預約，無須等候批核。必須於有效期內使用完畢，逾期作廢。

Question 64

What are ticket packs?

Accepted Answer

Ticket packs offer discounted room bookings calculated in hours, with each slot being 30 minutes (up to 20 separate bookings, except designated rooms). Booking with hours gives instant confirmation. Must be used within the validity period.

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